Effective Date: April 2026
At Slender Living, we take great care in packaging and delivering your order. However, if your product arrives damaged due to courier or delivery handling, we are happy to assist you with a return or exchange.
Return Eligibility
We accept returns under the following conditions:
- The return request is made within 7 days of receiving your order.
- The product was damaged during courier or delivery — not due to customer handling.
- The product is unopened and in its original, sealed packaging.
- Proof of the damage (such as a photo) may be requested.
We do not accept returns for products that have been opened, used, or damaged after delivery.
How to Request a Return
To initiate a return, please contact us within 7 days of receiving your order via:
- Email: rozanne@downsizeslimming.co.za
- Phone / WhatsApp: +27 82 515 9435
Please include your order number, a description of the damage, and photos where possible. Our team will review your request and respond within 1–2 business days.
Return Shipping
Slender Living will cover the cost of return shipping for all approved damage claims. We will arrange collection from your delivery address at no cost to you.
Exchanges
All approved returns are resolved by way of product exchange only. We will send you a replacement of the same product once the returned item has been received and inspected. Cash refunds are not offered.
Non-Returnable Items
The following items cannot be returned:
- Products that have been opened or used.
- Products damaged due to customer handling after delivery.
- Return requests made after the 7-day window.
Contact Us
If you have any questions about our return policy, please don’t hesitate to get in touch:
- Email: rozanne@downsizeslimming.co.za
- Phone / WhatsApp: +27 82 515 9435
- Address: 37 Eva Road, Fairleads, Benoni, Gauteng, South Africa